Lynnfield, Massachusetts
Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
0 comments

THIS COMPANY COULD CARE LESS ABOUT THE CUSTOMER. I puchased an Nespresso coffee maker on sale at 15% off on-line.

Three weeks later they had the same expresso machine for 25% off. The even inflated the original price. Then it was out of stock so it took over two weeks to receive the item. I called to see if they would give me a credit for the difference.

They said it was not their policy. So now I have to return the item and they can reship a new one for free for a mere $25.00 they could have credited me.

This is *** poor customer service. I will never buy anything from them again!

Product or Service Mentioned: Williams Sonoma Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Price reduction.

I didn't like: Customer service and return policy.

Company wrote 0 private or public responses to the review from Mar 12, 2016.
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