Williams Sonoma - Warm cheese delivered
I ordered a French cheese selection (3) online and it was delivered warm, with the dry ice completely melted. One of the cheeses was moldy! I called WS to complain and they sent another one free. Unfortunately, this box arrived warm, as well, with no dry ice to keep it cool. DO NOT ORDER cheese from Williams Sonoma.
Williams Sonoma - Order incorrect
Two items shipped were incorrect, the color on the embroidery was the wrong color on the larger rope, and the wash towels were not embroidered. Placed new order and returning the other items. Happy with the service being provided.
I purchased an item tonight on the William Sonoma site. on the top of the page in red it said. free shipping for any product over $49. When I got to the final page they added $168 For shipping and handling. When I called to cancel the order immediately afterwords they...Read more
I wanted to purchase a cutting board, but the WS site would not give the discount offered on the site. I called their 877 number and the CS agent could not get it to take either, but she said she would refund the $32.57 to my AMEX card the next day. I said ok and...Read more
I didn't like
- Whole experience
Placed order 5/2/2018 then tried to call and cancel less than 5 minutes after. 1st call. Customer service told me no problem we can get this cancelled. Nope.... 2nd call. Called again to cancel, was told that we can log into UPS and redirect the package. 100% no...Read more
I didn't like
- Online shopping policy
I received a gift from my mother from William Sonoma that I did not need. After speaking to someone from customer service I was told to return it and then make my order for exchange after. When the refund never arrived I called again, it had been sent to my mother's...Read more
On Thursday I entered the Williams Sonoma store in Harrisburg. Greeted by Today is our friends and family day 20% off. And I thought cool! I made 5 purchases and thought it really was my lucky day because they were on sale. So I get rung up and no 20% off. I ask and...Read more
I have purchased 100+ bottles of Williams Sonoma BBQ Sauce, Boulevard Craft Beer Item #: 8166142 over the last year or so .... In early January the item was listed on the Williams Sonoma website at a sale price of $3.99 or $4.99 a bottle (I can't remember and of course...Read more
I PLACED AN ORDER ON THE GIFT REGISTRY ON 4/4, IT SAID THE ITEM WAS AVAILAIBLE TO BE SHIPPED AND SHOULD ARRIVE ON 4/10,,I TRACKED THE ORDER ONLY TO FIND OUT IT SHOULD ARRIVE ON THE 19th WHICH GAVE ME A LITTLE HOPE BECAUSE THE WEDDING IS THE 21st, I CALLED CUSTOMER...Read more
I had NEVER visited one of their stores or their website. Somehow they send me at least five or six spam e-mails a week. All with a different e-mail but all through their company. I have clicked “unsubscribe” seven times and they still send me spam e-mails. I have...Read more
I didn't like
- Communication and poor inventory control
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