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Purchased a spice rack in mid February and it warned me that it was back ordered, but it had an ETA at the end of the month. Now I get zero notifications that it has been pushed back further, the only way to find that out is to login to my account and check the status....
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1.3
I didn't like
  • Not receiving package
  • Lack of care about resolving the issue they caused
  • Online shopping policy
#1209593
The instant pot is a fancy useless gadget that pretends to make cooking easier and enjoyable. Don’t spend money for a gadget that works no better than regular cooking utensils. The instant pot is a poorly designed gadget to impress cooks and non cooks that it can make...
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3.5
I didn't like
  • Quality and false promotion of the instant pot
#1205260
Williams Sonoma - Return Policy Problem
Wife bought a light fixtures from WS. Was told by the agent via phone that product could be returned so we decided to purchase it. When item was received, it didn't fit our new house so we attempted to return it. Sales agent told us it was a final sale item so was not...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I am sorry to hear of your experience and have sent you a private message with my contact information. I look forward to hearing from you and helping to get this sorted ...

1.0
Product
#1200235
We bought an instant pot on February 10th for 129 dollars plus tax. It was the 7 in one. We decided to return it because we found one 30 dollars cheaper on amazon. When I went to return it, Susan informed us that our receipt was for the 9 in one not the seven in one,...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I am so sorry to hear this and would like to discuss this further. I have sent you a Private Message with my contact details. I look forward to hearing from you.Kind Reg...

#1194648
I have the same experience. I just read the negative comments after i place an order. I worried if there is something wrong with the product i couldnt get any support. So i want to buy locally. An hour later i tried to cancel but couldnt find 'cancel button' on their...
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Anonymous
Anonymous

Surprisingly, i received email 2 days ago from WS that they will cancel my order and will refund as soon as the product return to their warehouse. I checked order status bu...

#1175176
I have seen several comments from Williams Sonoma social media team or customer service representatives. They purport that if you reach out to them they will attempt to resolve the issue. Please don't believe them. They responded to my post, said to contact them with...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I'm very sorry to hear you've had such an unpleasant experience with our customer service teams, this is certainly not the type of feedback we like to hear. Please email...

#1165648
I bought gifts at William Sonoma before Christmas that did not work out. I tried to return them and was told I would not get a refund or even a gift certificate for the amount. I was forced to pick something out for $200 that I didn't need or take back the original...
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Anonymous
Ave

What's the rest of the story? You didn't have your sales receipt, did you. You neglected to mention that fact - instead, painted yourself the victim. They did you a courtesy -...

Product
#1163742
I wanted to purchase a Shun classic Nakiri knife for $99.95 online and pick it up in the store for my mom for christmas since the delivery fee and tax would have been another $25. The website wouldn't let me because none of the 6 stores near me had them in stock. I...
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2.0
I didn't like
  • Got screwed of sales price
#1161957
Placed an order for a countertop appliance on a "20% off" holiday coupon. The coupon was not applied, but the exclusion was never stated or a subtotal provided so I could back out of the transaction. Called customer service, closed for the night. Called at 8:15AM ET...
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#1155667
I am beyond disappointed in this location. DO NOT ORDER ONLINE FROM THIS STORE USING IN STORE PICK UP!! I ordered my mother a Instant Pot for Christmas online and received a confirmation to my email address that my purchase was ready for pick up in the store. Then I...
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Anonymous
Deborah

How long did you wait to go to the store to pick up your InstantPot order? When I place my in-store pickup orders, the email specifies that you have 5 days to pick it up or th...

1.0
Lynnfield, Massachusetts
#1153844