Jesse who said he was supervisor refused to honor special offer for a free pan. I met purchase requirements per their website and now he says it was error on website and they have a disclaimer.
He was not polite and was unsympathetic. I will not be a returning customer and have been a good customer for many years. His classic response was he understood my frustration. This man should not be in customer service much less a supervisor.
So if you choose to purchase anything online you need to call first and ask for Jesse so he can read you disclaimer. I am done with them.
Product or Service Mentioned: Williams Sonoma Manager.
Reason of review: Poor customer service.