Skip to content
Write review For Business
  • Login

Contact Williams Sonoma Customer Service

How to Reach a Person at Williams Sonoma

Verified Contact Information

Toll-Free Number:

  • 1-877-812-6235
Call Now
Send Message

Customer Service:

  • 1-855-860-1081
    Canada
  • 1-707-939-8974
    Sonoma Store
  • 1-800-541-1262
  • +61 180 023 1380
    Australia

Business Customer Service:

  • 1-800-838-2589
    Bulk Gift Cards
  • 1-888-837-4888

Legal:

  • 1-405-717-6139
    Privacy Inquiries

Business Customer Service:

wsib2b@wsgc.com
B2B
incentives@williams-sonoma.com
Bulk Gift Cards

Business Sales:

businessgifts@williams-sonoma.com

Customer Service:

pricematch@wsgc.com
Price Match

Events/ Guest Relations:

wsevents@wsgc.com

Legal:

legal@wsgc.com
customerservice@williams-sonoma.com

Williams Sonoma Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Williams Sonoma Phone Number
1 (877) 812-6235
Average Calls duration
8 minutes
Most Popular Williams Sonoma Email Address
customerservice@williams-sonoma.com
Issue Resolution Rate
Low (21% reported full resolution)
Williams Sonoma Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Williams Sonoma?

If you must contact Williams Sonoma customer service for any queries or swift resolutions, the contact number will depend on your location. If you’re based in the United States, US Territories, and APO/FPO addresses, the best way to contact customer service is to dial Williams Sonoma contact number 1-877-812-6235.

Customers residing in Canada can use Williams Sonoma phone number 1-855-860-1081, which is operational all week long. For Australian customers trying to get in touch with the support team, there’s a dedicated William Sonoma Contact number that you can ring at
+61-180-023-1380. There's another general customer service number, which can be reached at 1-800-541-1262, to ensure the company handles all your questions, concerns, and issues.

As of today, Williams Sonoma chat is yet to be made available by the company. If you're looking for an alternative way to get in touch with the support staff, contact William Sonoma customer service via telephone help or email. While many people prefer the convenience of a live chat to get instant help without making a phone call, the William Sonoma chat option is yet to be confirmed by the company. However, you’re free to check their official website to see if there’ve been any latest developments in their customer support options and find the resources that work the best for you.

You can reach out to Williams Sonoma customer support via email customerservice@williams-sonoma.com. Whether you’ve any concerns about your order or need more information about a product, you can simply describe your query in detail, add necessary attachments, and drop in your Williams Sonoma customer service email. Response time may vary from 24 to 48 hours, depending upon the complexity of your concern. Be patient and polite as you wait for an answer from the Williams Sonoma email support team. However, if you have an urgent matter, contact them over a phone call.

Williams Sonoma customer care team is readily available to assist its customers throughout the week at various times. From Monday to Friday, William Sonoma customer service hours range from 5 AM - to 9 PM PT as they work hard to assist their customers with placing new orders, tracking current orders, and clearing queries about specific products. Additionally, they go the extra mile to address their customers’ needs over the weekends. You can still reach them from 6 AM to 6 PM PT on both Saturday & Sunday, making it convenient for those who are usually occupied during the week and prefer getting in touch on weekends.

PissedConsumer Club

Contact Information

Williams Sonoma Website:

Williams Sonoma Help Center:

Corporate Office Address:

Williams-Sonoma, Inc.
3250 Van Ness Ave.
San Francisco, California 94109
United States

Other Info (opening hours):

Additional Phone Number:

Customer Service (All Other Countries): +800 15005555

More contact details

Fax:

+1 (702) 363-2541

How Customers Rate Williams Sonoma Support?

4.0 / 5
Good

Based on 567 calls to Williams Sonoma customer support through PissedConsumer.com and 1 survey response.

Total Calls
567
Avg Call Duration
07:38
Issues Resolved
21%

Why Customers Call Williams Sonoma?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Shipping and Delivery 20%
  • Request for Information 15%
  • Product/ Service 10%
  • Return/ Replace 7%
  • Payments and Charges 5%
  • Activation/ Cancellation 5%
  • Employment 3%
  • Cards 2%
  • Account 2%
  • Staff 1%
  • Website/ Application 1%
  • Refund <1%

Customer Inquiries & Issues

28%
  • "Over processed croissant"
  • "Making an order"
  • "hardware"

Shipping and Delivery

20%
  • "missing tracking number"
  • "Wrong address"
  • "Shipping issue"

Request for Information

15%
  • "Question about order I just placed"
  • "Requesting *** Sonoma home booklets"
  • "Want to know when basket was sent. Never got an email"

Product/ Service

10%
  • "Defective control on Open Kitchen griddle"
  • "Defective pans"
  • "Dissatisfied with product"

Return/ Replace

7%
  • "Return"
  • "You never changed my e- mail"
  • "Return a product"

Payments and Charges

5%
  • "Fraud"
  • "Coupons does not work"
  • "Payment"

Activation/ Cancellation

5%
  • "Needed to cancel order"
  • "Need to cancel a placed order."
  • "Cancel order"

Employment

3%
  • "About job application"
  • "W-2"
  • "Payroll error"

Cards

2%
  • "They say that they want a credit card and will charge $1 which is refundable, but the last time I did this not only did they not rthe dollar thaey caarged me $25."
  • "Credit card"
  • "Check gift card balance"

Account

2%
  • "Rewards"
  • "This is the 5th time y'all haven't put my check in my account on time"
  • "Order didn't offer EXTRA code"

Staff

1%
  • "Customer Service problem"
  • "Customer service terrible"
  • "Customer service"

Website/ Application

1%
  • "Unable to order online"
  • "Website issue"
  • "Did receive my receipt for my order online order"

Refund

<1%
  • "Refund"

Compare Williams Sonoma Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sur La Table
Sur La Table Customer Service
Crate and Barrel
Crate and Barrel Customer Service
stars-rating-fill
5.0 out of 5
Bed Bath and Beyond
Bed Bath and Beyond Customer Service
stars-rating-fill
4.1 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Williams Sonoma? What happened? What can we help you with?
Submit review Don't show this popup
Williams Sonoma
Reviews Contacts Community