Macedon, New York
Not resolved

I placed an order for a Moka Pot coffeemaker. Simple, right?


I entered my PO box as it is my usual address for deliveries/mail. Shipping was noted as "delivery in 3-5 business days". Okay, not that bad for free shipping.

Nope. Turns out that's only UPS. If you ship items to a PO Box, they use USPS GROUND and it can take "UP TO TWO WEEKS".

Oh, and no tracking information.

So, two weeks later. No coffeemaker. No information. Basically, they stole my money and walked off. The reps have been kind, but incredibly unhelpful. I will never, ever order from these people again.

Product or Service Mentioned: Williams Sonoma Shipping Service.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Sep 13, 2016.
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