Customer service
Product or Service Quality

I bought a kitchen knife to be shipped to my son as a gift. After a week they still hadn't shipped it despite nearly daily calls.

They couldn't even come up with a reason. I was told each time that the item would be shipped and received on the estimated date. Further, I was told I would receive an email, a call back, notification about the status. NEVER did I receive any follow up contact at all.

Finally cancelled my order and found the exact same item elsewhere for almost 1/3 off. Somehow, the new retailer shipped it out in about 24 hours.

Thanks Williams Sonoma for helping me realize how pathetic your overpriced customer service is.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 15, 2015.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like