I placed an order for 4 Christmas mugs on 12/8; a few days later I received one. I called customer service four times over two weeks; each time was different.
The first time they said they would be shipped; the second times was a delay and would ship. The third time I called I canceled the three mugs because too late for Xmas gift. Never did I receive an email from them with any updates. Well guess what, apparently they are shipping them and arriving 1/2/16!
So again I had to call and wait on the phone for 30 minutes to talk to someone and they are going to try to reroute UPS.
I really don't know when I will receive my refund! I asked if there was someone to talk to and file a complaint and guess what that answer was!
What a waste of my time!
Reason of review: Poor customer service.