I bought gifts at William Sonoma before Christmas that did not work out. I tried to return them and was told I would not get a refund or even a gift certificate for the amount.
I was forced to pick something out for $200 that I didn't need or take back the original merchandise. I took an appliance that was worth $9 more than my returned goods and gave them a $10 certificate issued by the store. They didn't take it and made me pay $28 more!
I wrote an email to their customer service and they never even responded! This is a company that treats customers worse than Costco or Target!!
Product or Service Mentioned: Glass.
Reason of review: Return, Exchange or Cancellation Policy.