Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I have purchased 100+ bottles of Williams Sonoma BBQ Sauce, Boulevard Craft Beer Item #: 8166142 over the last year or so ....

In early January the item was listed on the Williams Sonoma website at a sale price of $3.99 or $4.99 a bottle (I can't remember and of course the website won't list it now). I placed an order for 70 bottles and the website took the order. In late February, I get a notice that they don't carry the item and my order has been cancelled.

Now the item is back in stores at full price and being sold on the website at full price ..... how convenient.

And I can't get WS to honor the original order and price ....

Very poor customer service from a company that claims the customer is #1.

Product or Service Mentioned: Williams Sonoma Customer Care.

Reason of review: Pricing issue.

Monetary Loss: $700.

Preferred solution: Price reduction.

Company wrote 0 private or public responses to the review from Apr 21.
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