Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

Bought a item for a friend and it didn't work and they would not return or exchange it even with a reciept. Manager was short with us.

Poor customer service. Buyer beware

Product or Service Mentioned: Williams Sonoma Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Dec 17, 2017.
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Hmm...so many questions. Was the receipt within 30 days of purchase?

Was it for an item that is listed on the receipt as non-returnable (clearance item, food, monogram, etc)? Don't play victim without telling the whole story - there must be more to this situation than what you've shared.

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