Williams Sonoma Reviews and Complaints | williams-sonoma.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 27, 2022 Jo O

Unauthorized use of Visa card and wont refund

1.0

WILLIAMS Sonoma (Rejuvenation sister company of Williams Sonoma) Order#WO0120**** and WO0120**** Rejuvenation changed the price on our orders without our consent to a much higher amount. They shipped the items even after I told them "NO, I will not pay that "! Then...

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#3293491

Location

Akron, Ohio

Loss

$160

Preferred solution

Full refund

Aug 04, 2022 PissedConsumer3823559 of Charlotte, NC

Shipping

1.0

I've called several times for a delivery estimate update. I keep being told what the website says, "delivery between July 21-8/4". Still nobody has called to schedule delivery and it's the EOD 8/4...

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#3823559

Location

Charlotte, North Carolina

Jul 31, 2022 PissedConsumer3811850 of Dallas, TX

CATALOG

Request to be put on your catalog mailing list. ( HOME CATALOG ) send to:. 3800 COUNTY ROAD 112 BROWNWOOD TEXAS 76801. MY NAME:. DEMETRIOS CHAKRABHUJ. THANK YOU!!

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#3811850

Location

Dallas, Texas

Jul 21, 2022 PissedConsumer3780879 of Mount Laurel, NJ

Wedding registry nightmare

1.3

1) Friend went to a physical store in Tulsa, OK and moron at the store directed her to an $800 cookware set not on our wedding registry. 2) We received TWO of the cookware sets. Again, did not list this item on our registry. 3) Returned one with a WS return label. Paid $60 to return the duplicate set to my friend for her to return to physical store 4) We received an eCard for credit and we are unable to Create an Account on the website to access the card. 5) Customer Service has been unable to remedy the problem. 6) This debacle has transpired over a month

User's recommendation: Don't shop here.

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#3780879

Jul 13, 2022 PissedConsumer3757707 of Los Angeles, CA

I have been an Interior Designer for 35 years. I have bought full homes with WS. NEVER AGAIN. NO ONE COULD CARE LESS… on hold for two days and as I write with B2B Trade Services still on hold

1.0

I DO Ordered 6 weeks ago Micro Wave Pedestal. NO ONE KNOWS WHERE IT IS , WHEN it will be delivered. WORST Computer system. On hold NO SUPERVISOR, ESCALATION SUPERVISOR or LEAD SUPERVISOR OR EXPEDITOR will call me back for 48 hours. Still on hold over 2 hours. I have a crew waiting to complete kitchen and clients waiting to move in. EVERYOTHER APPLIANCE AND COMPANY send updates on delivery, kept in touch as to delivery and was excellent. ONly company that failed is WS and absolutely no one cares. NEVER AGAIN.

User's recommendation: DO NOT ORDER GO TO STORE.

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#3757707

Location

Los Angeles, California

New Reviewer

Jul 03, 2022 Frankw A

Poor response to complaint must be composed by algorithms

3.6

My reason for a poor review was I could not upgrade a gift. I had the knife in original package and their packaging. Their response u to o my complaint was to ask for the receipt

User's recommendation: Stay away. There is a lack of real humans resoondong.

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#3729449

Location

Grand Rapids, Minnesota

New Reviewer

Jul 03, 2022 Frankw A

Poor service

2.9

Wonderful choice of products, but it is the service that falls way short. We will no longer shop there because of poorly trained staff and questionable policies on exchanges. I dont know if its corporate policies or the poor communication within the individual store or from corporate to the store. But if you get a gift from there dont plan to upgrade it because without the receipt they wont take the return and another $190 to upgrade. Stupid policies or people.

User's recommendation: Stay away.

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#3729438

Location

Grand Rapids, Minnesota

Pros

Merchandise

Cons

Poor customer service
Arrogant staff
Policies

New Reviewer

Jun 21, 2022 Leah M Ivn

Return

Came too late. Need blender because if surgery 1 month ago. Called to cancel but the would not cancel. Now cancel

User's recommendation: Speed of delivery is bad.

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#3693410

Pros

Good vmerchandise

Cons

Delayed delivery and customer service

Loss

$250

Preferred solution

Full refund

Jun 01, 2022 PissedConsumer3630575 of Union, NJ

Trying to place online order

I need to speak to someone because I can't put my order online and it's a registry for this weekend so if someone could call me back I gladly appreciate it 347578****

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#3630575

Location

Union, New Jersey

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New Reviewer

May 11, 2022 Carmen S Ktk

Service render by Manger at Bethesda, MD and Customer Service in Headquarters are questionable. He refused to issue me a Gift Receipt for a Wedding Registry. Debra/Headquarters did it gracefully!

1.0

Williams Sonoma - Service render by Manger at Bethesda, MD and Customer Service in Headquarters are questionable. He refused to issue me a Gift Receipt for a Wedding Registry. Debra/Headquarters did it gracefully!

It is a shame that unskilled and with no tact people are placed as Managers, in important locations as Bethesda, MD. They should work better to keep the reputation Williams Sonoma worked hard for decades.

User's recommendation: To replace Managers that do not protect WM reputation.

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#3565534

Location

Bethesda, Maryland

Preferred solution

Apology

May 02, 2022 PissedConsumer3536143 of Mount Juliet, TN

Tried to cancel an item on backorder. You will have better luck getting a goat to talk. They have no interedt in hrlping the customer. Last time ever here.

1.0

Williams Sonoma - Tried to cancel an item on backorder. You will have better luck getting a goat to talk. They have no interedt in hrlping the customer. Last time ever here.

Item is on back order. We would like to cancel the order. No good way to do that aftef an exhausting 3 hours calling on hold, searching their sitr, no help. They do not want yo help. DO Not BUY HERE, WILLIAM SONOMA.

User's recommendation: Move on save yourself the head ache.

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#3536143

Location

Mount Juliet, Tennessee

New Reviewer

Apr 19, 2022 Judy M Jkg

Resolved: Delivery issue

3.2

Update by user Apr 19, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 19, 2022

I ordered Easter candy and a bottle of EVOO, all of which were to be delivered BEFORE Easter. Nothing arrived and when I looked up the delivery today, 4/19, it was scheduled for 4/21-4/25, not my idea of before. The CSR did put through a full refund but that doesnt negate my disappointment in not having my order delivered on time.

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Resolved

#3499154

Location

Raleigh, North Carolina

Cons

Not receiving package

New Reviewer

Mar 18, 2022 Alverda S

Checking on a gift card request not received

I requested a $50 gift card be sent to me for a birthday gift given this weekend. I have not received this request. I thought it was coming via email to me

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#3414976

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 07, 2022 Tracy F Vcx

Online order - In stock when credit card processed, but out of stock with no clear ETA.

1.0

Terrible experience. Item on site in stock, 3 weeks later still waiting for item to ship. Now reported as out of stock but receiving promos that item is on sale hurry limited stock??? Customer support useless - clearly not local US support. TERRIBLE.

User's recommendation: They are not ready for online orders - no real time inventory.

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#3322722

Cons

Inventory issues
Delivery
Lack of customer service

Preferred solution

Deliver product or service ordered

Jan 25, 2022 PissedConsumer3285522 of Miami, FL

DO NOT BUY A BREVILLE 12-CUP FOOD PROCESSOR -- its spindle breaks with light use. My Williams-sonoma store manager refused to refund or help, and Breville chose to ignore repeated complaints. .

1.0

With light occasional use, this $300 machine broke and became useless. Its machine base works fine, but the plastic bowl has a center spindle that chipped *** in the base of the bowl, so it leaks profusely and becomes useless. Replacing the bowl assembly costs about as much as a new Waring blender, so that's what I am going to buy. Never again will I purchase a Breville product or patronize Williams Sonoma.

User's recommendation: DO NOT BUY BREVILLE PRODUCTS. THEY DO NOT SUPPORT THEM. DO NOT PATRONIZE WILLIAMS SONOMA. THEY DO NOT HELP WHEN THEIR MOST EXPENSIVE APPLIANCES FAIL.

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#3285522

Location

Coral Gables, Florida

Pros

Occasional use
Spindle and plastic food receptacle broke with light

Cons

Spindle and plastic food receptacle broke with light use

New Reviewer

Jan 03, 2022 Marceline A

Place order

They just just fished for my email didnt let me place an order or talk to human. Ill never shop with them again. DAMN.

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#3225586

Location

West Springfield Town, Massachusetts

Preferred solution

The product I’m ordering !

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Layout of Store	3/5
Diversity of Products or Services	3/5
Location	2/5
Website	2/5
Price Affordability	2/5

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