2
Issues
resolved
13
Company
responses
129
Total
reviews
$14.7K
Claimed
losses
$376
Avg
loss
16.8K
Page
views
What was your experience with Williams Sonoma?
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Customers don't like
- Lack of care about resolving the issue they caused
- Customer service
- Online shopping policy
Customers like
- Personnel in their stores are generally quite pleasant
- Staff from store are usually pleasant
- Quality of the product
WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I ordered something online that was available in store and ready for pickup. I called the store to check the status of said item, and customer service told me it wasn't ready for pickup but they had one in store and tried...
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For the second time I ordered the vaillant cake to be delivered at my door. The first time it was for Christmas et had 2 weeks. Late. This week it was for my daughter birthday. It arrives on time, but all broken... I am going to serve anyway, wanting that people...
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I received an email that a grill was on sale and to order quickly. When I clicked it said it was 20% off and free shipping. I tried using the code and it didn’t work. I called customer service. After an hour on the phone the manager said it’s not on sale. I said it was...
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Back in April I placed an order for some lodge skillets. Currently now stating item due in late November which will make it 7 months since I placed my order. I guarantee you item will never arrive. Every month the item shifts a month on when the product is due in....
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Chadstone, Victoria County
Mailed a check to WS Used USPS to track. Delivered. Not credited to account. Called no information. This check came from a Title Company (Amrock) Amount in question $538.00 My name appeared on the check-I placed last 4 digits of credit card. Can someone anyone research...
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My fiance was smoking a Sonoma menthol short cigarette and by the time he got halfway through the cigarette after saying it tasted funny, he pulled out a long piece of something that looks like foil. This happened at approx. 6:30pm today August 12th, 2018. I took a...
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Lewistown, Pennsylvania
Was having problem placing order on line. Called Cust Svc and explained I was getting error message. It wasn't allowing me apply free shipping and discount even though it was eligible. Said number was not valid, I had received an email that day with the promo code, but...
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I didn't like
- Being taken advantage of
I returned something in a store that I purchased online. I was told it would take up to 14 BUSINESS days (not calendar days) to get the refund back on my credit card! That's the equivalent of 3 full weeks!!!!! Today, it's been eight calendar days and no refund. So, I...
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While back bought williams sonoma non stick cookware set just starting useing it about 4 months ago bottom of pans are all scratched up inside of them are scratching read paper came with set and followed do and donts they look like there around 5 years old handles on...
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Similar to Williams Sonoma
0n 17 June I ordered 2 Potlatch Seasoning. These were on sale. Delivery date kept on changing after I have placed the order. They did not communicate in and way to let me as the customer about the delay .We are still waiting to receive the order. Delivery date keeps on...
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Product
I didn't like
- Timely delivery
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