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I purchased a gift for a couple with a Williams-Sonoma wedding registry. They live in Minneapolis. I live in Chicago. I am not going to their wedding. The purchase was sent to me. I called Williams-Sonoma's "customer service" line 6 different times of day in 3 days to...
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1.0
I didn't like
  • Lack of care about resolving the issue they caused
#1137233
I purchased a birthday gift for someone at William Sonoma Online with a delivery date of 11/22, it never arrived. I called them today to follow up and found out that they were out of the item when I placed my order but their inventory was wrong. They never contacted me...
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Anonymous
yan L

I had same experience. Nobody answer the phones, no supervisor, no call back.

1.7
I liked
  • Customer service person on the phone when i complained
I didn't like
  • Communication and poor inventory control
#1136446
I ordered an Instant Pot from Williams-Sonoma when Amazon was out of stock. I could have ordered from numerous online vendors but I went with W-S because I thought they had great customer service. WRONG. When I placed the order on a Sunday morning, Williams Sonoma said...
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2.0
#1135936

Williams Sonoma - UNPOLITE UNRESPECTFUL STAFF

Williams Sonoma
#1084253
1.0
Details
Willian Sonoma Gulf Stream store- most unrespectful and unpolite manager. Because of her, I will never buyvWilian Sonoma, good luck. Lack of training
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Williams Sonoma Staff Review

Williams Sonoma
#738087
I returned an item to the UTC store in Sarasota Florida and the manager was rude and waved me away when finished. Very bad customer service !
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Housewares Review

Williams Sonoma
#593920
Williams Sonoma Inc is a terrible company run by hypocritical, soulless fascists who do not care at all for their workers or customers. They propagate lies and misinformation the way normal people breath. All of their stores should be shut down, as they are most likely using sweatshops and child labor to make their garbage quality products.
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Purchased online items on sale and received order notification and order number. Never received any further communication. The week I needed the items...I checked my order and found out the items were CANCELED. Called customer service and was less than impressed 1....
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1.0
I didn't like
  • Not honoring their prices
#1134761
I ordered several holiday online items that were on clearance. 4 days later, and after receiving a confirmation, I was sent an email stating that my order had been canceled because the online price was incorrect. When I called, I was told that the items were no longer...
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1.5
#1132998
Got an popup for a one day sale at williams sonoma. I went to their website and found some Christmas linens on sale. I called my sisters and I ordered for all of us. I then called to make sure they still had them in stock and then processed the order. Several days...
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Anonymous
Anonymous

I agree with your review. Honoring their website offer SHOULD be something an honorable company would do. I'm with you. Taking my money elsewhere. I have made numerous purchas...

Anonymous
Cathy

Jesse seems to be a very rude bad guy. Similar thing happened to me. He said he was supervisor and they would not honor the website offer due to "disclaimer" on their entire w...

1.0
I didn't like
  • Not honoring their prices
#1128983
Jesse who said he was supervisor refused to honor special offer for a free pan. I met purchase requirements per their website and now he says it was error on website and they have a disclaimer. He was not polite and was unsympathetic. I will not be a returning customer...
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Anonymous
Anonymous

I contacted Katie on the Social Media Lead Team as she indicated in her response here. Sent email with all the information and what happened. Got an email from Latricia and sh...

Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,My name is Katie from the Williams-Sonoma Social Media Team and I am very sorry for the way your call was handled. I would be happy to check on the special offer for th...

1.0
#1128945
the manager was rude to a new employee and I found that totally embarrassing. no excuse for that. I know the employee was new but if speaking or correcting someone in front of others is your excuse for a pleasant shopping experience it isn't. I will not go back there...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,My name is Katie from the Williams-Sonoma Social Media Team and I thank you for bringing this matter to my attention. I have sent you a private message for more informa...

1.9
#1128612
In today's online retail world, you would assume that WS would compete with the return service of so many other online providers. I ordered over $700 worth of Wusthof knives. I wanted to return ONE knife ($149). I started the return process the SAME DAY the item was...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam

Hello,My name is Alison. I'm a member of our Social Media Team. Thank you for letting us know of this most recent experience. We want you to love everything you purchase fro...

2.0
#1102882
I ordered a bench in May and here we are in July with still no bench. It is said to arrive mid-august, but i doubt it will. I have been calling once a week for the past month. Customer Service only knows what their vendors tell them, and they have a serious lack of...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Please check your private messages for our contact information. We would like to help.

Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,Thank you for taking the time to reach out and bring this to our attention, I am truly sorry for any inconvenience or disappointment caused. Please contact me with your...

1.6
#1080179