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I have the same experience. I just read the negative comments after i place an order. I worried if there is something wrong with the product i couldnt get any support. So i want to buy locally. An hour later i tried to cancel but couldnt find 'cancel button' on their...
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Anonymous
Anonymous

Surprisingly, i received email 2 days ago from WS that they will cancel my order and will refund as soon as the product return to their warehouse. I checked order status bu...

#1175176
I have seen several comments from Williams Sonoma social media team or customer service representatives. They purport that if you reach out to them they will attempt to resolve the issue. Please don't believe them. They responded to my post, said to contact them with...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I'm very sorry to hear you've had such an unpleasant experience with our customer service teams, this is certainly not the type of feedback we like to hear. Please email...

#1165648
I bought gifts at William Sonoma before Christmas that did not work out. I tried to return them and was told I would not get a refund or even a gift certificate for the amount. I was forced to pick something out for $200 that I didn't need or take back the original...
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Anonymous
Ave

What's the rest of the story? You didn't have your sales receipt, did you. You neglected to mention that fact - instead, painted yourself the victim. They did you a courtesy -...

Product
#1163742
I wanted to purchase a Shun classic Nakiri knife for $99.95 online and pick it up in the store for my mom for christmas since the delivery fee and tax would have been another $25. The website wouldn't let me because none of the 6 stores near me had them in stock. I...
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2.2
I didn't like
  • Got screwed of sales price
#1161957
Placed an order for a countertop appliance on a "20% off" holiday coupon. The coupon was not applied, but the exclusion was never stated or a subtotal provided so I could back out of the transaction. Called customer service, closed for the night. Called at 8:15AM ET...
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#1155667
I am beyond disappointed in this location. DO NOT ORDER ONLINE FROM THIS STORE USING IN STORE PICK UP!! I ordered my mother a Instant Pot for Christmas online and received a confirmation to my email address that my purchase was ready for pick up in the store. Then I...
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Anonymous
Deborah

How long did you wait to go to the store to pick up your InstantPot order? When I place my in-store pickup orders, the email specifies that you have 5 days to pick it up or th...

1.0
Lynnfield, Massachusetts
#1153844
Ordered a knife set November 22 with stated delivery date December 8. Sent email December 6 looking for an update to which they responded December 8 saying it was being processed (the day it was supposed to arrive). Still hadn't shipped by December 14th so called them...
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#1152357
I wish I had read these reviews last night before my horrific experience. I ordered 4 dipping oil gift sets; 4 different mail addresses with all the same message of appreciation. Their website was clearly not capable of handling the Holiday rush so I placed my call and...
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3.0
I didn't like
  • Horrific
#1151316
I just lost my dad and I am in the process of planning the arrangements,I was distraught and angry for no reason at all,I was having triooble with the website and when I called I was already ready to just scream when the rep answered and I was beyond agitated and to be...
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Anonymous
Anonymous

I'm so sorry for your loss. Please take Ariane's advice. Praying for you.

#1151092
I was shocked at how awful the online Dept of WS was. I bought several gifts that either never shipped or shipped in 6 separate packages to the same recipient for Xmas! I finally asked for a manager after 2 hours of trying to straighten things out. I waited 25 minutes...
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2.6
#1150676