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New Reviewer

Unauthorized use of Visa card and wont refund

Williams Sonoma - Unauthorized use of Visa card and wont refund
Williams Sonoma - Unauthorized use of Visa card and wont refund
WILLIAMS Sonoma (Rejuvenation sister company of Williams Sonoma) Order#WO0120**** and WO0120**** Rejuvenation changed the price on our orders without our consent to a much higher amount. They shipped the items even after I told them "NO, I will not pay that "! Then...
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ID
#3293491 Review #3293491 is a subjective opinion of poster.
Location
Akron, Ohio
Loss
$160
Preferred solution
Full refund

Shipping

I've called several times for a delivery estimate update. I keep being told what the website says, "delivery between July 21-8/4". Still nobody has called to schedule delivery and it's the EOD 8/4...
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ID
#3823559 Review #3823559 is a subjective opinion of poster.
Location
Charlotte, North Carolina

CATALOG

Request to be put on your catalog mailing list. ( HOME CATALOG ) send to:. 3800 COUNTY ROAD 112 BROWNWOOD TEXAS 76801. MY NAME:. DEMETRIOS CHAKRABHUJ. THANK YOU!!
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ID
#3811850 Review #3811850 is a subjective opinion of poster.
Location
Dallas, Texas

Wedding registry nightmare

1) Friend went to a physical store in Tulsa, OK and moron at the store directed her to an $800 cookware set not on our wedding registry. 2) We received TWO of the cookware sets. Again, did not list this item on our registry. 3) Returned one with a WS return label. Paid $60 to return the duplicate set to my friend for her to return to physical store 4) We received an eCard for credit and we are unable to Create an Account on the website to access the card. 5) Customer Service has been unable to remedy the problem. 6) This debacle has transpired over a month

User's recommendation: Don't shop here.

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ID
#3780879 Review #3780879 is a subjective opinion of poster.

I have been an Interior Designer for 35 years. I have bought full homes with WS. NEVER AGAIN. NO ONE COULD CARE LESS… on hold for two days and as I write with B2B Trade Services still on hold

I DO Ordered 6 weeks ago Micro Wave Pedestal. NO ONE KNOWS WHERE IT IS , WHEN it will be delivered. WORST Computer system. On hold NO SUPERVISOR, ESCALATION SUPERVISOR or LEAD SUPERVISOR OR EXPEDITOR will call me back for 48 hours. Still on hold over 2 hours. I have a crew waiting to complete kitchen and clients waiting to move in. EVERYOTHER APPLIANCE AND COMPANY send updates on delivery, kept in touch as to delivery and was excellent. ONly company that failed is WS and absolutely no one cares. NEVER AGAIN.

User's recommendation: DO NOT ORDER GO TO STORE.

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ID
#3757707 Review #3757707 is a subjective opinion of poster.
Location
Los Angeles, California

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New Reviewer

Poor response to complaint must be composed by algorithms

My reason for a poor review was I could not upgrade a gift. I had the knife in original package and their packaging. Their response u to o my complaint was to ask for the receipt

User's recommendation: Stay away. There is a lack of real humans resoondong.

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ID
#3729449 Review #3729449 is a subjective opinion of poster.
Location
Grand Rapids, Minnesota

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New Reviewer

Poor service

Wonderful choice of products, but it is the service that falls way short. We will no longer shop there because of poorly trained staff and questionable policies on exchanges. I dont know if its corporate policies or the poor communication within the individual store or from corporate to the store. But if you get a gift from there dont plan to upgrade it because without the receipt they wont take the return and another $190 to upgrade. Stupid policies or people.

User's recommendation: Stay away.

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ID
#3729438 Review #3729438 is a subjective opinion of poster.
Location
Grand Rapids, Minnesota
Pros
  • Merchandise
Cons
  • Poor customer service
  • Arrogant staff
  • Policies
New Reviewer

Return

Came too late. Need blender because if surgery 1 month ago. Called to cancel but the would not cancel. Now cancel

User's recommendation: Speed of delivery is bad.

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ID
#3693410 Review #3693410 is a subjective opinion of poster.
Pros
  • Good vmerchandise
Cons
  • Delayed delivery and customer service
Loss
$250
Preferred solution
Full refund

Trying to place online order

I need to speak to someone because I can't put my order online and it's a registry for this weekend so if someone could call me back I gladly appreciate it 347578****
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ID
#3630575 Review #3630575 is a subjective opinion of poster.
Location
Union, New Jersey

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New Reviewer

Service render by Manger at Bethesda, MD and Customer Service in Headquarters are questionable. He refused to issue me a Gift Receipt for a Wedding Registry. Debra/Headquarters did it gracefully!

Williams Sonoma - Service render by Manger at Bethesda, MD and Customer Service in Headquarters are questionable. He refused to issue me a Gift Receipt for a Wedding Registry. Debra/Headquarters did it gracefully!
It is a shame that unskilled and with no tact people are placed as Managers, in important locations as Bethesda, MD. They should work better to keep the reputation Williams Sonoma worked hard for decades.

User's recommendation: To replace Managers that do not protect WM reputation.

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ID
#3565534 Review #3565534 is a subjective opinion of poster.
Location
Bethesda, Maryland
Preferred solution
Apology

Tried to cancel an item on backorder. You will have better luck getting a goat to talk. They have no interedt in hrlping the customer. Last time ever here.

Williams Sonoma - Tried to cancel an item on backorder. You will have better luck getting a goat to talk. They have no interedt in hrlping the customer. Last time ever here.
Item is on back order. We would like to cancel the order. No good way to do that aftef an exhausting 3 hours calling on hold, searching their sitr, no help. They do not want yo help. DO Not BUY HERE, WILLIAM SONOMA.

User's recommendation: Move on save yourself the head ache.

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ID
#3536143 Review #3536143 is a subjective opinion of poster.
Location
Mount Juliet, Tennessee
New Reviewer

Resolved: Delivery issue

Update by user Apr 19, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 19, 2022
I ordered Easter candy and a bottle of EVOO, all of which were to be delivered BEFORE Easter. Nothing arrived and when I looked up the delivery today, 4/19, it was scheduled for 4/21-4/25, not my idea of before. The CSR did put through a full refund but that doesnt negate my disappointment in not having my order delivered on time.
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Resolved
ID
#3499154 Review #3499154 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Cons
  • Not receiving package

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New Reviewer

Checking on a gift card request not received

I requested a $50 gift card be sent to me for a birthday gift given this weekend. I have not received this request. I thought it was coming via email to me
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ID
#3414976 Review #3414976 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Online order - In stock when credit card processed, but out of stock with no clear ETA.

Terrible experience. Item on site in stock, 3 weeks later still waiting for item to ship. Now reported as out of stock but receiving promos that item is on sale hurry limited stock??? Customer support useless - clearly not local US support. TERRIBLE.

User's recommendation: They are not ready for online orders - no real time inventory.

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ID
#3322722 Review #3322722 is a subjective opinion of poster.
Cons
  • Inventory issues
  • Delivery
  • Lack of customer service
Preferred solution
Deliver product or service ordered

DO NOT BUY A BREVILLE 12-CUP FOOD PROCESSOR -- its spindle breaks with light use. My Williams-sonoma store manager refused to refund or help, and Breville chose to ignore repeated complaints. .

With light occasional use, this $300 machine broke and became useless. Its machine base works fine, but the plastic bowl has a center spindle that chipped *** in the base of the bowl, so it leaks profusely and becomes useless. Replacing the bowl assembly costs about as much as a new Waring blender, so that's what I am going to buy. Never again will I purchase a Breville product or patronize Williams Sonoma.

User's recommendation: DO NOT BUY BREVILLE PRODUCTS. THEY DO NOT SUPPORT THEM. DO NOT PATRONIZE WILLIAMS SONOMA. THEY DO NOT HELP WHEN THEIR MOST EXPENSIVE APPLIANCES FAIL.

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ID
#3285522 Review #3285522 is a subjective opinion of poster.
Location
Coral Gables, Florida
Pros
  • Occasional use
  • Spindle and plastic food receptacle broke with light
Cons
  • Spindle and plastic food receptacle broke with light use
New Reviewer

Place order

They just just fished for my email didnt let me place an order or talk to human. Ill never shop with them again. DAMN.
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ID
#3225586 Review #3225586 is a subjective opinion of poster.
Location
West Springfield Town, Massachusetts
Preferred solution
The product I’m ordering !

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