Williams Sonoma Reviews and Complaints
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2
ISSUES RESOLVED
13
COMPANY RESPONSES
131
TOTAL REVIEWS
$14.7K
CLAIMED LOSSES
$376
AVG LOSS
17.5K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of care about resolving the issue they caused
- Online shopping policy
Customers like
- Personnel in their stores are generally quite pleasant
- Staff from store are usually pleasant
- Quality of the product
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Went into W.S. at North-Park Mall in Dallas Texas, a Manager named Christopher treated me like I was a bother to him, yelled at me making me feel I was doing HIM a favor for being there, I wanted a return of a sale item, to witch I purchased the days before, the item...
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I didn't like
- Terryble customer service by chistopher manager on duty
I was looking for pillowcases that went with a sheet set i purchased in spring. I couldn't find them at my local store and everyone were clearly too busy to help. When i arrived at home i found them on their site and they were clearance. I ordered several of them...
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WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I ordered something online that was available in store and ready for pickup. I called the store to check the status of said item, and customer service told me it wasn't ready for pickup but they had one in store and tried...
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For the second time I ordered the vaillant cake to be delivered at my door. The first time it was for Christmas et had 2 weeks. Late. This week it was for my daughter birthday. It arrives on time, but all broken... I am going to serve anyway, wanting that people...
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I received an email that a grill was on sale and to order quickly. When I clicked it said it was 20% off and free shipping. I tried using the code and it didn’t work. I called customer service. After an hour on the phone the manager said it’s not on sale. I said it was...
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Back in April I placed an order for some lodge skillets. Currently now stating item due in late November which will make it 7 months since I placed my order. I guarantee you item will never arrive. Every month the item shifts a month on when the product is due in....
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Mailed a check to WS Used USPS to track. Delivered. Not credited to account. Called no information. This check came from a Title Company (Amrock) Amount in question $538.00 My name appeared on the check-I placed last 4 digits of credit card. Can someone anyone research...
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My fiance was smoking a Sonoma menthol short cigarette and by the time he got halfway through the cigarette after saying it tasted funny, he pulled out a long piece of something that looks like foil. This happened at approx. 6:30pm today August 12th, 2018. I took a...
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Lewistown,Pennsylvania
Was having problem placing order on line. Called Cust Svc and explained I was getting error message. It wasn't allowing me apply free shipping and discount even though it was eligible. Said number was not valid, I had received an email that day with the promo code, but...
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I didn't like
- Being taken advantage of
Similar to Williams Sonoma
I returned something in a store that I purchased online. I was told it would take up to 14 BUSINESS days (not calendar days) to get the refund back on my credit card! That's the equivalent of 3 full weeks!!!!! Today, it's been eight calendar days and no refund. So, I...
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