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I ordered a live Fraser fir in November from Williams Sonoma. It was supposedly shipped on Dec. 3, 2018 for a delivery on Dec. 10th. to the front door of my home. Dec.11th, no tree. Customer service says UPS is running late and will deliver Dec. 11th. Dec. 11th, no...
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Company wrote 0 private or public responses to the review from 18 hours ago.
1.8
#1423134
I ordered and paid for a product. It never arrived and after numerous telephone calls that never get answered because you stay in hold , and numerous emails they finally let me know that it showed my order was processed but no tracking number could be given which tells...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.0
#1421007
I purchased an advent calendar from Williams Sonoma for a birthday gift. I ordered it on 11/15 for a birthday on 11/27 , that's 7 workdays. Tonight I tracked it to make sure it would arrive on time and found that it is back-ordered until 12/7. First, it won't make the...
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Company wrote 0 private or public responses to the review from Nov 24.
1.0
I liked
  • Product they sell
I didn't like
  • Backorder issues
  • Lack of communication
  • Inventory issues
#1407220
Went into W.S. at North-Park Mall in Dallas Texas, a Manager named Christopher treated me like I was a bother to him, yelled at me making me feel I was doing HIM a favor for being there, I wanted a return of a sale item, to witch I purchased the days before, the item...
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Company wrote 0 private or public responses to the review from Nov 04.
1.0
I didn't like
  • Terryble customer service by chistopher manager on duty
#1394099
I was looking for pillowcases that went with a sheet set i purchased in spring. I couldn't find them at my local store and everyone were clearly too busy to help. When i arrived at home i found them on their site and they were clearance. I ordered several of them...
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Company wrote 0 private or public responses to the review from Oct 07.
3.2
#1375799
Resolved
WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I ordered something online that was available in store and ready for pickup. I called the store to check the status of said item, and customer service told me it wasn't ready for pickup but they had one in store and tried...
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Company wrote 0 private or public responses to the review from Sep 20.
1.0
#1360954
For the second time I ordered the vaillant cake to be delivered at my door. The first time it was for Christmas et had 2 weeks. Late. This week it was for my daughter birthday. It arrives on time, but all broken... I am going to serve anyway, wanting that people...
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Company wrote 0 private or public responses to the review from Sep 19.
#1360198
Show

Williams Sonoma - Misleading/false advertising

I received an email that a grill was on sale and to order quickly. When I clicked it said it was 20% off and free shipping. I tried using the code and it didn’t work. I called customer service. After an hour on the phone the manager said it’s not on sale. I said it was misleading. He said it’s just their marketing department to try to get you to buy. Even after showing him the screenshots and forwarding the email I received he said it’s their way of marketing.
Company wrote 0 private or public responses to the review from Sep 15.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1356515
Back in April I placed an order for some lodge skillets. Currently now stating item due in late November which will make it 7 months since I placed my order. I guarantee you item will never arrive. Every month the item shifts a month on when the product is due in....
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Company wrote 0 private or public responses to the review from Aug 29.
1.5
Chadstone, Victoria County
#1341344

Contact Williams Sonoma

Mailing Address:
3250 Van Ness Avenue
San Francisco, California 94109-1012
United States
Phone:
(877) 812-6235
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Mailed a check to WS Used USPS to track. Delivered. Not credited to account. Called no information. This check came from a Title Company (Amrock) Amount in question $538.00 My name appeared on the check-I placed last 4 digits of credit card. Can someone anyone research...
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Company wrote 0 private or public responses to the review from Aug 15.
#1330255