Williams Sonoma Reviews and Complaints
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2
ISSUES RESOLVED
13
COMPANY RESPONSES
134
TOTAL REVIEWS
$14.8K
CLAIMED LOSSES
$371
AVG LOSS
17.9K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of care about resolving the issue they caused
- Online shopping policy
Customers like
- Personnel in their stores are generally quite pleasant
- Staff from store are usually pleasant
- Quality of the product
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I ordered a live Fraser fir in November from Williams Sonoma. It was supposedly shipped on Dec. 3, 2018 for a delivery on Dec. 10th. to the front door of my home. Dec.11th, no tree. Customer service says UPS is running late and will deliver Dec. 11th. Dec. 11th, no...
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Company wrote 0 private or public responses to the review from 18 hours ago.
I ordered and paid for a product. It never arrived and after numerous telephone calls that never get answered because you stay in hold , and numerous emails they finally let me know that it showed my order was processed but no tracking number could be given which tells...
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Company wrote 0 private or public responses to the review from 2 days ago.
I purchased an advent calendar from Williams Sonoma for a birthday gift. I ordered it on 11/15 for a birthday on 11/27 , that's 7 workdays. Tonight I tracked it to make sure it would arrive on time and found that it is back-ordered until 12/7. First, it won't make the...
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Company wrote 0 private or public responses to the review from Nov 24.
Product
I liked
- Product they sell
I didn't like
- Backorder issues
- Lack of communication
- Inventory issues
Went into W.S. at North-Park Mall in Dallas Texas, a Manager named Christopher treated me like I was a bother to him, yelled at me making me feel I was doing HIM a favor for being there, I wanted a return of a sale item, to witch I purchased the days before, the item...
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Company wrote 0 private or public responses to the review from Nov 04.
I didn't like
- Terryble customer service by chistopher manager on duty
I was looking for pillowcases that went with a sheet set i purchased in spring. I couldn't find them at my local store and everyone were clearly too busy to help. When i arrived at home i found them on their site and they were clearance. I ordered several of them...
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Company wrote 0 private or public responses to the review from Oct 07.
Resolved
WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I ordered something online that was available in store and ready for pickup. I called the store to check the status of said item, and customer service told me it wasn't ready for pickup but they had one in store and tried...
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Company wrote 0 private or public responses to the review from Sep 20.
For the second time I ordered the vaillant cake to be delivered at my door. The first time it was for Christmas et had 2 weeks. Late. This week it was for my daughter birthday. It arrives on time, but all broken... I am going to serve anyway, wanting that people...
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Company wrote 0 private or public responses to the review from Sep 19.
Williams Sonoma - Misleading/false advertising
I received an email that a grill was on sale and to order quickly. When I clicked it said it was 20% off and free shipping. I tried using the code and it didn’t work. I called customer service. After an hour on the phone the manager said it’s not on sale. I said it was misleading. He said it’s just their marketing department to try to get you to buy. Even after showing him the screenshots and forwarding the email I received he said it’s their way of marketing.
Company wrote 0 private or public responses to the review from Sep 15.
Back in April I placed an order for some lodge skillets. Currently now stating item due in late November which will make it 7 months since I placed my order. I guarantee you item will never arrive. Every month the item shifts a month on when the product is due in....
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Company wrote 0 private or public responses to the review from Aug 29.
Similar to Williams Sonoma
Mailed a check to WS Used USPS to track. Delivered. Not credited to account. Called no information. This check came from a Title Company (Amrock) Amount in question $538.00 My name appeared on the check-I placed last 4 digits of credit card. Can someone anyone research...
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Company wrote 0 private or public responses to the review from Aug 15.
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