Williams Sonoma Reviews and Complaints
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1
Issue
resolved
12
Company
responses
116
Total
reviews
$13.6K
Claimed
losses
$378
Avg
loss
14.7K
Page
views
What was your experience with Williams Sonoma?
Customers don't like
- Customer service
- Lack of care about resolving the issue they caused
- Online shopping policy
Customers like
- Personnel in their stores are generally quite pleasant
- Staff from store are usually pleasant
- Quality of the product
I wanted to purchase a cutting board, but the WS site would not give the discount offered on the site. I called their 877 number and the CS agent could not get it to take either, but she said she would refund the $32.57 to my AMEX card the next day. I said ok and...
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I didn't like
- Whole experience
Placed order 5/2/2018 then tried to call and cancel less than 5 minutes after. 1st call. Customer service told me no problem we can get this cancelled. Nope.... 2nd call. Called again to cancel, was told that we can log into UPS and redirect the package. 100% no...
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I didn't like
- Online shopping policy
- Communication
I received a gift from my mother from William Sonoma that I did not need. After speaking to someone from customer service I was told to return it and then make my order for exchange after. When the refund never arrived I called again, it had been sent to my mother's...
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On Thursday I entered the Williams Sonoma store in Harrisburg. Greeted by Today is our friends and family day 20% off. And I thought cool! I made 5 purchases and thought it really was my lucky day because they were on sale. So I get rung up and no 20% off. I ask and...
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I have purchased 100+ bottles of Williams Sonoma BBQ Sauce, Boulevard Craft Beer Item #: 8166142 over the last year or so .... In early January the item was listed on the Williams Sonoma website at a sale price of $3.99 or $4.99 a bottle (I can't remember and of course...
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I PLACED AN ORDER ON THE GIFT REGISTRY ON 4/4, IT SAID THE ITEM WAS AVAILAIBLE TO BE SHIPPED AND SHOULD ARRIVE ON 4/10,,I TRACKED THE ORDER ONLY TO FIND OUT IT SHOULD ARRIVE ON THE 19th WHICH GAVE ME A LITTLE HOPE BECAUSE THE WEDDING IS THE 21st, I CALLED CUSTOMER...
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Red
Stop screaming with the all capital letter format. My attempt to read it was painful.
I had NEVER visited one of their stores or their website. Somehow they send me at least five or six spam e-mails a week. All with a different e-mail but all through their company. I have clicked “unsubscribe” seven times and they still send me spam e-mails. I have...
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Anonymous
Terrible company. Getting 20+ spams every week and can not seem to make it stop. I've never purchased anything from them in the past and would not even consider buy from them ...
DEM
I'm getting them too, and I'm sure they're not really from Williams Sonoma - either someone has hacked their database, or--more likely--someone is spoofing their email address...
I didn't like
- Horrific
- Communication and poor inventory control
Purchased a spice rack in mid February and it warned me that it was back ordered, but it had an ETA at the end of the month. Now I get zero notifications that it has been pushed back further, the only way to find that out is to login to my account and check the status....
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Product
I didn't like
- Online shopping policy
- Delivery
- Not receiving package
The instant pot is a fancy useless gadget that pretends to make cooking easier and enjoyable. Don’t spend money for a gadget that works no better than regular cooking utensils. The instant pot is a poorly designed gadget to impress cooks and non cooks that it can make...
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Product
I didn't like
- Quality and false promotion of the instant pot
Similar to Williams Sonoma
Wife bought a light fixtures from WS. Was told by the agent via phone that product could be returned so we decided to purchase it. When item was received, it didn't fit our new house so we attempted to return it. Sales agent told us it was a final sale item so was not...
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Williams-SonomaSocialTeam
Williams Sonoma Verified Representative
Hello,I am sorry to hear of your experience and have sent you a private message with my contact information. I look forward to hearing from you and helping to get this sorted ...
Hello- Thank you for taking the time out to share your experience, I'm truly sorry to hear it's be a disappointing experience. I'd like to discuss this with you further. Pleas...