filters
state:
Show
city:
Show
product:
Show
I had NEVER visited one of their stores or their website. Somehow they send me at least five or six spam e-mails a week. All with a different e-mail but all through their company. I have clicked “unsubscribe” seven times and they still send me spam e-mails. I have...
Read more
Anonymous
Steve

I'm receiving this crap as well but cant see any way to contact them and I agree with you that hitting unsubscribe does not work in fact I seem to get even more spam

Anonymous
Anonymous

Terrible company. Getting 20+ spams every week and can not seem to make it stop. I've never purchased anything from them in the past and would not even consider buy from them ...

1.0
I didn't like
  • Communication and poor inventory control
  • Horrific
#1214393
Williams Sonoma - Return Policy Problem
Wife bought a light fixtures from WS. Was told by the agent via phone that product could be returned so we decided to purchase it. When item was received, it didn't fit our new house so we attempted to return it. Sales agent told us it was a final sale item so was not...
Read more
Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I am sorry to hear of your experience and have sent you a private message with my contact information. I look forward to hearing from you and helping to get this sorted ...

1.0
Product
#1200235
I wanted to purchase a cutting board, but the WS site would not give the discount offered on the site. I called their 877 number and the CS agent could not get it to take either, but she said she would refund the $32.57 to my AMEX card the next day. I said ok and...
Read more
Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello- Thank you for taking the time out to share your experience, I'm truly sorry to hear it's be a disappointing experience. I'd like to discuss this with you further. Pleas...

1.1
I didn't like
  • Whole experience
#1248398
Was having problem placing order on line. Called Cust Svc and explained I was getting error message. It wasn't allowing me apply free shipping and discount even though it was eligible. Said number was not valid, I had received an email that day with the promo code, but...
Read more
1.3
I didn't like
  • Being taken advantage of
#1322351
I returned something in a store that I purchased online. I was told it would take up to 14 BUSINESS days (not calendar days) to get the refund back on my credit card! That's the equivalent of 3 full weeks!!!!! Today, it's been eight calendar days and no refund. So, I...
Read more
#1319184
We bought an instant pot on February 10th for 129 dollars plus tax. It was the 7 in one. We decided to return it because we found one 30 dollars cheaper on amazon. When I went to return it, Susan informed us that our receipt was for the 9 in one not the seven in one,...
Read more
Williams-SonomaSocialTeam
Williams-SonomaSocialTeam
Williams Sonoma Verified Representative

Hello,I am so sorry to hear this and would like to discuss this further. I have sent you a Private Message with my contact details. I look forward to hearing from you.Kind Reg...

#1194648
While back bought williams sonoma non stick cookware set just starting useing it about 4 months ago bottom of pans are all scratched up inside of them are scratching read paper came with set and followed do and donts they look like there around 5 years old handles on...
Read more
4.5
#1311114
0n 17 June I ordered 2 Potlatch Seasoning. These were on sale. Delivery date kept on changing after I have placed the order. They did not communicate in and way to let me as the customer about the delay .We are still waiting to receive the order. Delivery date keeps on...
Read more
1.6
I didn't like
  • Timely delivery
#1305621
Show

Williams Sonoma - Warm cheese delivered

I ordered a French cheese selection (3) online and it was delivered warm, with the dry ice completely melted. One of the cheeses was moldy! I called WS to complain and they sent another one free. Unfortunately, this box arrived warm, as well, with no dry ice to keep it cool. DO NOT ORDER cheese from Williams Sonoma.
4.6
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
Warranty
Product
#1303079

Contact Williams Sonoma

Mailing Address:
3250 Van Ness Avenue
San Francisco, California 94109-1012
United States
Phone:
(877) 812-6235
More
Show

Williams Sonoma - Order incorrect

Two items shipped were incorrect, the color on the embroidery was the wrong color on the larger rope, and the wash towels were not embroidered. Placed new order and returning the other items. Happy with the service being provided.
4.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1294023