Most helpful reviews first
I had NEVER visited one of their stores or their website. Somehow they send me at least five or six spam e-mails a week. All with a different e-mail but all through their company. I have clicked “unsubscribe” seven times and they still send me spam e-mails. I have...Read more
Company wrote 0 private or public responses to the review from Mar 19.
I didn't like
- Communication and poor inventory control
I purchased an advent calendar from Williams Sonoma for a birthday gift. I ordered it on 11/15 for a birthday on 11/27 , that's 7 workdays. Tonight I tracked it to make sure it would arrive on time and found that it is back-ordered until 12/7. First, it won't make the...Read more
Company wrote 0 private or public responses to the review from Nov 24.
- Product they sell
I didn't like
- Backorder issues
- Lack of communication
- Inventory issues
Williams Sonoma - I like what looks like foil in my fiance's cigarette
My fiance was smoking a Sonoma menthol short cigarette and by the time he got halfway through the cigarette after saying it tasted funny, he pulled out a long piece of something that looks like foil. This happened at approx. 6:30pm today August 12th, 2018. I took a couple of pictures. This is horrible! That should NOT have been in ANYONE'S cigarette!!!! We are extremely upset considering he smokes your cigarettes every single day!!!
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 12.
WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I ordered something online that was available in store and ready for pickup. I called the store to check the status of said item, and customer service told me it wasn't ready for pickup but they had one in store and tried...Read more
Company wrote 0 private or public responses to the review from Sep 20.
I was looking for pillowcases that went with a sheet set i purchased in spring. I couldn't find them at my local store and everyone were clearly too busy to help. When i arrived at home i found them on their site and they were clearance. I ordered several of them...Read more
Company wrote 0 private or public responses to the review from Oct 07.
Wife bought a light fixtures from WS. Was told by the agent via phone that product could be returned so we decided to purchase it. When item was received, it didn't fit our new house so we attempted to return it. Sales agent told us it was a final sale item so was not...Read more
Company wrote 1 public responses to the review from Mar 01.
Went into W.S. at North-Park Mall in Dallas Texas, a Manager named Christopher treated me like I was a bother to him, yelled at me making me feel I was doing HIM a favor for being there, I wanted a return of a sale item, to witch I purchased the days before, the item...Read more
Company wrote 0 private or public responses to the review from Nov 04.
I didn't like
- Terryble customer service by chistopher manager on duty
I ordered a live Fraser fir in November from Williams Sonoma. It was supposedly shipped on Dec. 3, 2018 for a delivery on Dec. 10th. to the front door of my home. Dec.11th, no tree. Customer service says UPS is running late and will deliver Dec. 11th. Dec. 11th, no...Read more
Company wrote 0 private or public responses to the review from 18 hours ago.
I ordered and paid for a product. It never arrived and after numerous telephone calls that never get answered because you stay in hold , and numerous emails they finally let me know that it showed my order was processed but no tracking number could be given which tells...Read more
Company wrote 0 private or public responses to the review from 2 days ago.
For the second time I ordered the vaillant cake to be delivered at my door. The first time it was for Christmas et had 2 weeks. Late. This week it was for my daughter birthday. It arrives on time, but all broken... I am going to serve anyway, wanting that people...Read more
Company wrote 0 private or public responses to the review from Sep 19.
Do you have something to say about Williams Sonoma? What happened? What can we help you with?