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Ordered a knife set November 22 with stated delivery date December 8. Sent email December 6 looking for an update to which they responded December 8 saying it was being processed (the day it was supposed to arrive). Still hadn't shipped by December 14th so called them...
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#1152357
I wish I had read these reviews last night before my horrific experience. I ordered 4 dipping oil gift sets; 4 different mail addresses with all the same message of appreciation. Their website was clearly not capable of handling the Holiday rush so I placed my call and...
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3.0
I didn't like
  • Horrific
#1151316
I just lost my dad and I am in the process of planning the arrangements,I was distraught and angry for no reason at all,I was having triooble with the website and when I called I was already ready to just scream when the rep answered and I was beyond agitated and to be...
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Anonymous
Anonymous

I'm so sorry for your loss. Please take Ariane's advice. Praying for you.

#1151092
I was shocked at how awful the online Dept of WS was. I bought several gifts that either never shipped or shipped in 6 separate packages to the same recipient for Xmas! I finally asked for a manager after 2 hours of trying to straighten things out. I waited 25 minutes...
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2.2
#1150676
Bought a item for a friend and it didn't work and they would not return or exchange it even with a reciept. Manager was short with us. Poor customer service. Buyer beware
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Anonymous
Jen

Hmm...so many questions. Was the receipt within 30 days of purchase? Was it for an item that is listed on the receipt as non-returnable (clearance item, food, monogram, etc)? ...

1.3
#1150113
I ordered a coffee maker on December 11 and it said the delivery date was estimated at December 14. I could have purchased the same brewer from Amazon and other sites but WS had the best delivery date and we needed it asap due to our coffee maker breaking. On December...
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Anonymous
Anonymous

this same thing happen to me, I call and cancelled the order. only to receive it 16 days later. Know they it is monogram and can be returned. That monogram is so bad I can ...

Anonymous
Susan

Having the exact same problem! Ours was a Nespresso machine and a Christmas gift ordered on December 3. It’s now estimated to come on 1/3! When I called, WS was rude, and actu...

1.0
I didn't like
  • Delayed delivery and customer service
#1149729
this is the 3rd Christmas in a row I have had a difficult time with Williams Sonoma online ordering. First year, trepidation over ordered gifts not being received, too confusing to go into. Second year, product ordered came totally broken, bottles empty - only to be...
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#1147818
Placed order on Dec 1 for gift giving purposes for the obvious December holiday. Items were noted as "In Stock & Ready to Ship" at the point of pushing the button to conclude purchase. Order confirmation sttated delivery expected between Dec 6-Dec 8. Checked order...
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2.5
#1146130
I purchased a gift for a couple with a Williams-Sonoma wedding registry. They live in Minneapolis. I live in Chicago. I am not going to their wedding. The purchase was sent to me. I called Williams-Sonoma's "customer service" line 6 different times of day in 3 days to...
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1.0
I didn't like
  • Lack of care about resolving the issue they caused
#1137233
I purchased a birthday gift for someone at William Sonoma Online with a delivery date of 11/22, it never arrived. I called them today to follow up and found out that they were out of the item when I placed my order but their inventory was wrong. They never contacted me...
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Anonymous
yan L

I had same experience. Nobody answer the phones, no supervisor, no call back.

1.0
I liked
  • Customer service person on the phone when i complained
I didn't like
  • Communication and poor inventory control
#1136446