Not resolved
Customer service
Product or Service Quality

Ordered turkey for Thanksgiving. Arrived 2-days before Thanksgiving without dry ice.

Could see signs of mold through plastic protective covering. Called customer service and was told it was probably brine and could be eaten. When we complained, agent said they would send out a new one for one-day delivery. Called next day and was told the first agent should not have told us that and that we should not eat the turkey (had sent picture of mold).

We were told they would help us find a turkey and we could pick it up at local grocery store. We declined offer and went shopping day before Thanksgiving. While on phone we requested and were told management would call us to discuss this issue - guess what!!!! 6-days later and no call.

Naturally they have lost customer. Sad - they have good brand recognition but poor execution.

Reason of review: Bad quality.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I didn't like: Turkey.

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