I was shocked at how awful the online Dept of WS was. I bought several gifts that either never shipped or shipped in 6 separate packages to the same recipient for Xmas!
I finally asked for a manager after 2 hours of trying to straighten things out. I waited 25 minutes to speak to a manager and she couldn't have been less helpful.
The good news is while I was wasting all of that time I found Magnolia Bakery for holiday gifts- they had incredible customer service. I did follow up with corporate and they apologized but didn't seem to care either.