Not resolved
Advertised vs Delivered
Customer service
Product or Service Quality


Here is my experience:

After a few weeks of checking reviews on retailer sites for new cookware, we decided to chose ALL Clad "Stainless Steel TriPly" Model ...10 piece set...and what a great choice we made!

I really enjoy cooking, as its been a family tradition and have been around the Kitchen since an early age while goring up in Italy.


About 3 weeks ago my wife and I decided to make the purchase at William Sonoma We were at their Chestnut Street Store in SF on Saturday March 26th hoping to pick up our new set of cookware as we were hosting a dinner party the next evening. This store did not have them in stock, so I kindly asked the young lady helping if there was another store within driving distance that had them in stock. She found them at the Walnut Creek store and called the store on my behalf to put them on hold. I asked, while she was on the phone with the store if the box was sealed, as I did not want an open box of cookware.

She confirmed that the box was sealed and I agreed to pick them up the next day, Sunday March 27.

Next Day I made the trip to Walnut Creek to pick up my new set of cookware.

When I got there I was kindly greeted, told them my name and asked me to wait...a couple of minutes later, a young lady shows up with the cookware box. All was good, till they showed me the box, and it was an "unsealed box"....I told them that was NOT what I asked and was very disappointed...that I drove all the way to Walnut Creek after I specifically asked that I wanted an open box. I was ready to walk out!

They called the manager over who went on to explain that the reason the box was open is that they wanted to ensure and confirm it was the "Stainless Steel" model since it did not specify it on the box...I was not happy at all and found the response very odd...(they could not look up the SKU and find out the manufacturer description).

They even started to take out a couple of pans from the box to show me that it was all there inside the plastic and carton housing inside the box.

We went back and forth and I clearly displayed my disappointment as I was persist and that I did not want an open box...however, I had to make a choice. The manager then asked me what can she do to make it any manager would not to loose the sale. We decided that an additional 10% off would be fair. So I decided to make the purchase.

Here is the reason why I will never purchase from William Sonoma again.

When I got home I had to prepare dinner for my guests, and once I took all the pans out of the box, I found a piece of Williams Sonoma return receipt with another customer name and address...apparently they were shipped from the Olive Branch, MS store and shipped to San Francisco, and based on the Return Receipt I found, the box was returned on June 8th 2015 (order # 05159697154201 and Carton # 97791505).

I was lied to during this whole buying experience, from the time I walked into the SF Store up to my dialogue with the Walnut Creek store manager that confirmed that the box was opened before I arrived to ensure it was the correct set of cookware I wanted.

These bait and switch practices by retailers should be severely punished...And I will do my best to post this story in other Social Media and consumer related sites.

Interestingly, I am an executive with a renowned Software vendor that sells a platform enabling Retailers to provide a seamless Omnichannel Customer Experience across all consumer touch points.

William Sonoma Corporate IT Team has purchased my solution to enable such experience a few years ago...Very Ironic!

My Point: I am well connected in the retail industry.

BUYER BEWARE....don't fall for the same Bait & Switch practices of this retailer and its store employees.

Product or Service Mentioned: Williams Sonoma All-clad Tri-ply Cookware.

Reason of review: Poor customer service.

Preferred solution: TBD.

I didn't like: I was lied to by store at walnut creek.

Company wrote 0 public responses to the review from Apr 21, 2016.
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