I received a Williams-Sonoma breadmaker a decade ago as a gift. It has no other brand name on it and weighs a ton. It came with a "lifetime guarantee" which seemed too good to be true. Admittedly, I've been happy to have it all these years, but a deal is a deal.
WS won't honor their promise now because I do not have "an order number and we don't offer that product anymore." The customer service agent was in India.
This is why American companies will continue to lose profitability. It all started with the VW and Corolla. Before that we had no clue that anything could be made outside America. Other countries make stuff better.
This reviewer shared experience about warranty issue and wants this business to "replace with current model available". The author is overall dissatisfied with Williams Sonoma. The most disappointing about williams sonoma breadmaker from Williams Sonoma was uninformed and useless customer service and that williams sonoma did not honor their promise , but reviewer liked quality of the product. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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