I received a Williams-Sonoma breadmaker a decade ago as a gift. It has no other brand name on it and weighs a ton. It came with a "lifetime guarantee" which seemed too good to be true. Admittedly, I've been happy to have it all these years, but a deal is a deal.
WS won't honor their promise now because I do not have "an order number and we don't offer that product anymore." The customer service agent was in India.
This is why American companies will continue to lose profitability. It all started with the VW and Corolla. Before that we had no clue that anything could be made outside America. Other countries make stuff better.
Reason of review: Warranty issue.
Preferred solution: Replace with current model available.
I liked: Quality of the product.
I didn't like: Uninformed and useless customer service, That williams sonoma did not honor their promise.