Got an popup for a one day sale at williams sonoma. I went to their website and found some Christmas linens on sale.
I called my sisters and I ordered for all of us. I then called to make sure they still had them in stock and then processed the order. Several days later; I receive an email; stating that the website prices were incorrect, order CANCELLED; if you reorder by Nov 16 we will give you 20% off. I called and was transferred to Jessie, he told me that he was told by 'corporate', that Williams Sonoma was sticking to their guns; order cancelled and go ahead and reorder.
He then gave me the CEO name, Laura Alber in san fran, placed two calls to the number 415 421 7900 and left two messages. Abt 30 mins after the second call, some lady named Tracy from NEVADA called back and gave it her best shot. I told her thanks for calling and hung up, what an underlink, sad.
I cancelled my cc and btw, I wonder if WS doesnt have some holdings in Nod Land, Pottery Barn, Elm Street, wont matter, I will buy from a garage sale before i EVER buy from any of those stores again.....and will have one very very happy husband. So buyer beware, Williams Sonoma reserves the right to change their prices as they want to.....wow
Reason of review: Pricing issue.
Monetary Loss: $315.
Preferred solution: honor the price that was on their webpage.
I didn't like: Not honoring their prices.