I ordered a bathroom vanity/sink in person at a pottery barn store on April 15th and the next day received an email notification that it would arrive on May 14th. May 14th came and went and I received no notification or update.
I called to inquire and I was told that it was delayed because they were "making it from scratch". 4 months have past and I have called every other day to try and speak with someone who can give me any info. I'm remodeling my home and the permits have expired at this point. The plumber won't install the bathtub until the vanity arrives.
I finally got a hold of someone on Friday, August 14th and she says her supervisor told her that the item I ordered is always delayed and they have tons of problems with it and I should just cancel the order at this point. I agree and we cancel the order. I still want the same looking sink so I call Rejuvenation (also owned by William Sonoma) to confirm that the sink is in stock and that there shouldn't be any delays. Tuesday the 18th of August just a couple days later, pottery barn calls to schedule white glove delivery of the vanity I cancelled.
Now I'm still on hold with William Sonoma attempting to speak to a supervisor to figure out how not to be charged for canceling the order I placed this past Friday and yet still be reassured that my pottery barn vanity is definitely arriving this Thursday. I'm being treated with disrespect, I've waited countless hours on hold in the past 4 months and I'm looking at being possibly charged for canceling the order I placed on Friday due to William Sonomas lack of company organization? How can you operate a company like this?!?! I should send this info to the NY Times.
Maybe they would be interested in sharing this on the heels of the Amazon controversy. Maybe your employees aren't treated badly, but what about the customers that spend thousands with you!?!
Reason of review: Order processing issue.