Not resolved
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Update by user Jun 15, 2016

I purchased this item. Not even a week later it went on sale.

I had just received the item in the mail . it was still in its delivery package, unopened. I called the company to request a price adjustment to honor the sale price. At that time , I was informed that the company no longer offers this service.

However, The policy change it's not on their website.

This is misleading. Most reputable companies offer and honor the lower price on any item that goes on sale within a 30 day period .

Original review posted by user Jun 14, 2016

Price adjustment policy changed and it's not written anywhere where customers can inform themselves .

I purchased an item less than a week ago . I have yet to receive it.

Item went on sale so I called to have price adjusted to sale price . I was informed company doesn't price adjust anylonger .

I think it is unethical and misleading to not inform customers about this change . I will never purchase anything from them again .

Product or Service Mentioned: Williams Sonoma Customer Care.

Reason of review: Pricing issue.

I liked: Penguin soda stream.

I didn't like: Misleading.

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