Not resolved
Customer service

I order an item last week it said it would ship next day and I would have it Christmas Eve. I still til today do not see that the item has shipped.

I called the women told me its pack and ready to ship but she doesn't know if it will make it in time for Christmas. BUT when I receive after Christmas I can return it and get a refund. I asked to speak to a manager she said u can talk to one but it's going to be a long wait cause they are busy. (I am sure with angry customers) I waited an hr and no one came to the phone I hung up because I have things to do, this is the first time I have ordered from this company and it will be the last.

I order an item from kohls 2 days ago knowing it will not be in until after Christmas which I was fine with. Well guess what Is being delivered today my item from kohls.

Now that is great service!!! Never again will I order from William Sonoma

Reason of review: Order processing issue.

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