Not resolved
Customer service
Product or Service Quality

Website said pre-Christmas (2015) delivery of the items I ordered. Then I received a confirmation email saying items would be delivered after Christmas.

I immediately canceled the items but was told they have no ability to send an email confirming cancellation. Really? Two weeks later, two of the items shipped and were charged to my credit card. I called to complain and they said there was nothing they could do about it and that they have no control over cancellation of items from their "vendors." (Perhaps you should change vendors or whatever inadequate system you are using?) I requested that the remaining item from the original order, which had not shipped that day, be canceled.

They confirmed they had canceled it. But the next day I received an email telling me that item had shipped. I called again and they said "we have no control over our vendors." I spent close to an hour on the phone with various "customer service" reps during this 2 weeks process, one of whom was fairly unpleasant, although the others were nice and polite and seemed to really want to resolve the situation. I am inclined never to shop at W-S again.

It is amazing how poorly run their operation and their customer service are.

Astounding. Lastly, after completing a conversation with one of the many reps with whom I spoke, she said "Thank you so much for calling Pottery Barn."

Reason of review: Poor customer service and order processing issue.

Company wrote 0 public responses to the review from Dec 30, 2015.
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