Product: Williams Sonoma Shipping Service Clear all filters (17 of 17 reviews match)
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I PLACED AN ORDER ON THE GIFT REGISTRY ON 4/4, IT SAID THE ITEM WAS AVAILAIBLE TO BE SHIPPED AND SHOULD ARRIVE ON 4/10,,I TRACKED THE ORDER ONLY TO FIND OUT IT SHOULD ARRIVE ON THE 19th WHICH GAVE ME A LITTLE HOPE BECAUSE THE WEDDING IS THE 21st, I CALLED CUSTOMER...
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Anonymous
Red

Stop screaming with the all capital letter format. My attempt to read it was painful.

Product
Williams Sonoma Shipping Service
#1233459
Purchased a spice rack in mid February and it warned me that it was back ordered, but it had an ETA at the end of the month. Now I get zero notifications that it has been pushed back further, the only way to find that out is to login to my account and check the status....
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1.3
Product
Williams Sonoma Shipping Service
I didn't like
  • Online shopping policy
  • Delivery
  • Not receiving package
#1209593
this is the 3rd Christmas in a row I have had a difficult time with Williams Sonoma online ordering. First year, trepidation over ordered gifts not being received, too confusing to go into. Second year, product ordered came totally broken, bottles empty - only to be...
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Product
Williams Sonoma Shipping Service
#1147818
Placed order on Dec 1 for gift giving purposes for the obvious December holiday.Items were noted as "In Stock & Ready to Ship" at the point of pushing the button to conclude purchase. Order confirmation sttated delivery expected between Dec 6-Dec 8. Checked order...
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2.5
Product
Williams Sonoma Shipping Service
#1146130
I purchased a birthday gift for someone at William Sonoma Online with a delivery date of 11/22, it never arrived.I called them today to follow up and found out that they were out of the item when I placed my order but their inventory was wrong. They never contacted me...
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Anonymous
yan L

I had same experience. Nobody answer the phones, no supervisor, no call back.

1.0
Product
Williams Sonoma Shipping Service
I liked
  • Customer service person on the phone when i complained
I didn't like
  • Communication and poor inventory control
#1136446
When I placed the order on a Sunday morning, Williams Sonoma said the Instant Pot would ship the following day for delivery on Wednesday vis 3-day shipping. Although I received an order confirmation and a phone call to confirm, I never received tracking information....
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1.8
Product
Williams Sonoma Shipping Service
#1135936
Purchased online items on sale and received order notification and order number.Never received any further communication. The week I needed the items...I checked my order and found out the items were CANCELED. Called customer service and was less than impressed 1. ZERO...
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1.0
Product
Williams Sonoma Shipping Service
I didn't like
  • Not honoring their prices
#1134761
Purchased an expensive gift card for my brother-in-law's 50th (his pick) online but for actual delivery. I wanted an item to give him. Got the email it had shipped. 6 days later, no card so I called customer service. Got "John" - who hemmed and hawed and talked about...
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1.0
Product
Williams Sonoma Shipping Service
I didn't like
  • Customer service and return policy
#978836
I ordered a number of things as Christmas gifts from Williams-Sonoma. One, their grapefruit liquid hand soap, arrived without its plastic pump. I contacted Customer Service and they apologized and promised to send a pump out the next day. Two weeks later, when it...
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3.2
Product
Williams Sonoma Shipping Service
#957431
Only reason I knew was I checked a week after I ordered the apron to see why I had not received a shipping notification (due to the "out of stock" notice not being made obvious on my initial invoice) and the date had changed. I sent email asking why no one contacted...
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1.0
Product
Williams Sonoma Shipping Service
#945832