This was my first time ordering from WS. Ordered a trash can.
It arrived 5 days later without the top(lid). I called customer service and the rep told me they will send the lid expedited mail. Two days later, no lid yet, so I called WS. Rep said the notes state they couldn't send just the lid, so he would have to request they reship the item.
(Good thing I called to follow up on this!) I then have to return the one I have in the new box. ETA for the new trash can, 7 days!!!
I should have read all these WS reviews before I decided to order from a William Sonoma, because they're all true!!! I WILL NEVER ORDER FROM THIS COMPANY AGAIN!
Product or Service Mentioned: Williams Sonoma Simplehuman Trash Can.
Reason of review: Damaged or defective.