Placed an order on September 11. When I didn't receive my order, I called on September 23.
The customer service rep said I would have it within two days. After a no-show, I called again on September 27 and they said it didn't ship, but they couldn't contact the warehouse for five days. They said said they were busy with holiday orders. What holiday?
When I asked to speak to a supervisor, they said there were none there and would have someone get back to me in 48 hours. They said they couldn't help.
THIS IS NOT CUSTOMER SERVICE! I'll use Sur La Table next time.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Delayed delivery and customer service.