Update by user Feb 17, 2013
Oh and to clear up any confusion, this product that we have , is a Williams Sonoma Exclusive. We could not have purchased it from anywhere else.
Original review posted by user Feb 16, 2013
To whom it may concern:
Shame on you Williams Sonoma and your poor in-store customer service at the Calabasas Commons store in Calabasas, CA.
My husband purchased an (more than $200) All Clad Waffle Maker from you as a Christmas gift to me. Upon opening it, we noticed there was a slight blemish on the top in the stainless steel.
He tried to exchange it tonight and they would not accept an exchange without a receipt.
Is this how you handle customers? Is this the only way to look up a purchase?
I WILL NEVER step foot in a Williams Sonoma store again nor any affiliated brand. I will also be sure to let everyone I know when mentioning this store, what kind of business and customer service you have.
This post will be will copied and pasted to my Facebook page as well.
Monetary Loss: $250.